Payment Policy

Accepted Payment Methods

At Violettaire, we strive to make your shopping experience smooth and convenient. We currently accept PayPal and Venmo as secure payment methods. Customers can choose their preferred option at checkout, and transactions will only be completed once payment authorization has been successfully confirmed.

Currency for Transactions

All purchases made through our website are processed in USD. If your payment account is in a different currency, your financial institution may apply an exchange rate or additional fees, which are beyond our control.

Secure Payment

The security of your personal and payment information is of utmost importance to us. All transactions conducted on our website are protected using SSL encryption technology, ensuring that your data remains safe and confidential throughout the checkout process.

Shipping Policy Overview

We aim to deliver all orders promptly and reliably. Orders are generally processed within 1 to 4 business days and delivered within 6 to 12 business days depending on your location. For full details, including order cut-off times and transit schedules, please review our Shipping Policy

Return & Refund Policy Overview

If you are not fully satisfied with your purchase, you may return or exchange eligible items within 45 days of delivery, provided they are in new and unused condition. Refunds are issued in USD to the original payment method once the return has been received and inspected. For complete details, please refer to our Return & Refund Policy

Privacy Policy Overview

We respect and protect your privacy. Personal information collected during the checkout process is used solely for order fulfillment, billing, and customer support purposes. We do not share or sell your data to third parties. For more information, please see our Privacy Policy

Google Merchant Center Compliance

Violettaire is committed to maintaining full compliance with Google Merchant Center policies. All billing, shipping, and refund information provided on our website is accurate, transparent, and accessible to customers. We ensure that every transaction is processed in good faith and in accordance with applicable e-commerce regulations.

Need Help?

If you have any questions about billing or require assistance with your order, our customer service team is ready to help. Please feel free to reach out using the contact details below. We strive to respond to all inquiries within 48 business hours.

Store Name: Violettaire

Email: info@violettaire.com

Address: 625 Massachusetts Ave Cambridge, MA 02139, United States

Operating Hours: Monday – Friday, 9:00 AM – 5:30 PM (GMT-4)